Terms & Conditions

Health and Safety

  • Personal Protective Equipment (PPE): Participants must wear the provided PPE, including face shield, gloves, and coveralls, at all times during the session.
  • Health Conditions: Participants with certain health conditions (e.g., heart conditions, pregnancy, epilepsy) should consult with a doctor before participating and must inform our staff of any relevant health issues.
  • Prohibited Items: No outside items are allowed in the smash rooms. Only items provided by The Smash Room may be used during a session.


  • Assumption of Risk: Participants acknowledge that there are inherent risks associated with the activities at The Smash Room. By participating, you assume full responsibility for any risks, injuries, or damages that may occur.
  • Waiver: Participants must sign a waiver before starting their session. This waiver releases The Smash Room from liability for any injuries, damages, or losses sustained during the session.
  • Damages: Participants agree to cover the cost of any damages to The Smash Room’s property caused by negligent or reckless behavior.


  • FareHarbor Bookings: All bookings for The Smash Room are managed through FareHarbor, our third-party booking partner.
  • Booing Process: To book a session, visit our website and follow the book now button that will take you to FareHarbor. You will be able to view available dates and times, select your session, and complete the booking process.

Payments and Refunds

  • Pricing: Prices for sessions and products are as listed on our website and are subject to change without notice.
  • Payment: Full payment is required at the time of booking. We accept various forms of payment as indicated on our website.
  • Refunds and Cancellations: Cancellations made at least 24 hours in advance will receive a full refund.  If cancellations are made less than 24 hours before the scheduled session then it converts to vouchers.


  • Data Collection: The Smash Room collects personal information necessary for booking and providing our services. This information will be handled in accordance with our Privacy Policy.
  • Photography and Video: By participating, you consent to being photographed or filmed by The Smash Room for promotional purposes. If you do not wish to be photographed or filmed, please inform our staff before your session.

Code of Conduct

  • Respect for Others: Participants must show respect to all staff members and other guests. Any form of harassment, discrimination, or abusive behavior will not be tolerated.
  • Substance Use: The use of alcohol or drugs before or during your session is strictly prohibited. Anyone suspected of being under the influence will be denied entry without a refund.


  • Supervision: Minors (under 18) must be accompanied by an adult who will be responsible for the minor’s safety and behavior.
  • Parental Consent: Written consent from a parent or guardian is required for participants under the age of 18.

Session Rules and Guidelines

  • Duration: Sessions are typically 30 minutes long. Please arrive at least 15 minutes before your scheduled time to check in and prepare.
  • Behavior During Session: Participants must not throw items at walls or ceiling. All smashing should be directed towards the designated smash targets.
  • Cleanup: The Smash Room staff will handle all cleanup. Participants should not attempt to clean up smashed items.

Children Participation

  • Age Requirement: Children aged 5 and older are welcome to participate in smash sessions.
  • Parental Supervision: Children under the age of 13 must be accompanied by a parent or guardian at all times during the session. The parent or guardian can also participate in the session.
  • Consent and Waiver: A parent or legal guardian must provide written consent and sign a waiver on behalf of the child before participation.
  • Safety Gear: Children must wear all required safety gear, including face shield, gloves, and coveralls, at all times during the session.
  • Behavior: Parents or guardians are responsible for ensuring that children follow all safety instructions and behave appropriately during the session.
  • Health and Safety: Parents or guardians must inform staff of any relevant health conditions or concerns regarding their children before the session.
  • Session Modifications: Smash sessions for children may be modified to ensure a safe and enjoyable experience, including the selection of appropriate items for smashing and adjusted session lengths.
  • Liability: The parent or guardian assumes full responsibility for the child’s safety and behavior during the session and agrees to indemnify The Smash Room from any claims resulting from the child's participation.
  • Educational Component: The Smash Room may incorporate an educational component for children, teaching them about stress relief and the importance of safety.
  • Group Bookings for Children: Special group sessions can be arranged for children’s parties or events, with additional staff and safety measures in place.

Weather and Unforeseen Circumstances

  • Weather Policy: In the event of severe weather or other unforeseen circumstances, The Smash Room may reschedule your session for a later date or provide a full refund.
  • Notification: Participants will be notified as soon as possible if their session needs to be rescheduled.

Gift Vouchers

  • Validity: Gift vouchers are valid for 12 months from the date of purchase unless otherwise specified.
  • Redemption: Vouchers can be redeemed online or at our location for any available session. It cannot be merged with any other ongoing offers or promotions.
  • Non-Transferable: Gift vouchers are non-transferable and cannot be exchanged for cash.

Equipment and Items

  • Items Provided: The Smash Room provides a variety of items to smash, including but not limited to glassware, electronics, and furniture. Specific items available may vary.
  • Prohibited Items: Personal items or unauthorized items brought into the premises will not be allowed in the smash room.
  • Clients can bring their own smashable items, old crockery, furniture, electronics etc under our “X Package”.
  • Special Requests: Requests for specific items can be made in advance and are subject to availability and additional charges.

Promotions and Discounts

  • Promotional Offers: From time to time, The Smash Room may offer promotions and discounts. These are subject to specific terms and conditions, which will be detailed in the offer.
  • Non-Transferable: Promotions and discounts are non-transferable and cannot be combined with other offers unless explicitly stated.

Environmental Responsibility

  • Recycling: The Smash Room is committed to recycling and proper disposal of smashed items. All materials are handled in an environmentally responsible manner.
  • Sustainability Efforts: We make efforts to source items for smashing from sustainable and ethical sources, where possible.


  • Facilities: The Smash Room strives to provide facilities that are accessible to all guests. Please contact us in advance to discuss any specific accessibility needs.

Intellectual Property

  • Content Ownership: All content on The Smash Room’s website and promotional materials, including text, graphics, logos, and images, is the property of The Smash Room and protected by intellectual property laws.
  • Use of Content: Unauthorized use of any content from The Smash Room’s website or promotional materials is prohibited without prior written consent.

Complaints and Disputes

  • Complaints: Any complaints should be made in writing to the team via email or post.
  • Dispute Resolution: Any disputes arising from these terms and conditions will be resolved through mediation or arbitration before seeking legal action.

Third-Party Links

  • External Websites: Our website may contain links to third-party websites. These links are provided for convenience and do not signify endorsement. The Smash Room is not responsible for the content or practices of these external sites.
  • Liability: The Smash Room assumes no responsibility for any damages or losses incurred by visiting or interacting with third-party websites.

Digital Services

  • Online Booking System: The Smash Room uses a secure online booking system. We make every effort to ensure the system is available at all times, but do not guarantee uninterrupted access.
  •  Data Security: We take data security seriously and implement appropriate measures to protect your personal information. However, we cannot guarantee absolute security of your data.

User Content

  • Submissions: Any content you submit to The Smash Room, including reviews, feedback, or suggestions, becomes the property of The Smash Room and may be used for marketing or promotional purposes. Prohibited Content: You agree not to submit any content that is illegal, offensive, or infringes on the rights of others.


  • Severability Clause: If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

Entire Agreement

  • Complete Agreement: These terms and conditions constitute the entire agreement between you and The Smash Room regarding your use of our services and supersede any prior agreements or understandings.

Force Majeure

  • Definition: The Smash Room shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

Governing Law

  • These terms and conditions are governed by and constructed in accordance with the laws of the United Arab Emirates, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Changes to Terms and Conditions

  • The Smash Room reserves the right to modify these terms and conditions at any time. Changes will be posted on our website and will become effective immediately upon posting.

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