terms & conditions

  • Welcome to The Smash Room!

    thesmashroom.com (the "Website") is owned and maintained by The Smash Room Recreational Playground L.L.C accompany licensed and operating in Dubai, United Arab Emirates. The United Arab of Emirates is our country of domicile; all transactions, agreements and operations shall be construed, in accordance with and governed by, the laws of Dubai, United Arab Emirates without conflict to the law provisions. We will not trade with or provide any services to OFAC and sanctioned countries.

    Website Terms

    Please read these Terms and any other terms of use posted on the Website as together they form our Website Terms governing your utilization of our Website and Website services. We may change these Website Terms from time to time without notice to you by posting the updated Website Terms on the Website, so please be sure to check regularly for updates. When you place an Order through our Website, you are deemed to have consented to the latest version of the Website Terms then posted on our Website. If a change in law means that we have to change our Website Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order. If you do not agree to be bound by the Website Terms, you shouldnot use the Website.


    We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted tender types; (ii) agree to these Terms; and (iii) enter into binding transactions with us. Customers using the website who are Minor /under the age of 18 shall not transact or make payments. In addition, in the case of ordering products, only orders with delivery addresses within the UAE can currently be processed via the website. The Website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.


    In order to take advantage of the features and services of this Website, you can either utilize the Website (or the Website Call Centre )on a “guest check-out" basis or create an Account and register your details with us.It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. Please keep your account details and password confidential and secure. Our customer service agents will never ask you for your password. We are committed to complying with our Privacy Policy but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised. By registering or placing an Order on the Website you warrant that you meet the Eligibility criteria described above and that the information you provide is yours and is accurate in all respects. Commercial entities are not eligible to register with us.

    Product Liability

    By placing an Order through our Website, you acknowledge and agree that full liability for the products rests with the manufacturer and that we carry no product liability for those items save as described in the Returns section in relation to returning the products and refunding the price paid (where applicable).

    Title to goods

    Title to the items in your Order will pass to you on the later of the day on which: (i) you pay us in full for those items; or (ii) the day you receive the items. Risk in the items in your Order passes to you on delivery to the address detailed in the Order.